Often training needs of individuals or of organisations cannot be met by training leading to a qualification. In these circumstances we can provide a set of competencies from a nationally recognised training package leading to a Statement of Attainment or design a short non-accredited program tailored to meet your specific needs. 

We offer some Professional Development as self-directed learning and others as customised workshops that are ideal for in-house team training within organisations. These are a powerful way to develop your team's capability, improve employee engagement and increase performance.

In addition to the courses listed, if you have a specific training goal we can create a bespoke program solution relevant to your business ensuring value for your training investment.

Self-directed courses include:

Human Resources:

  • Diversity – understanding and managing
  • Conducting interviews
  • Developing an induction program
  • Recruiting & selecting
  • Workforce planning
  • Managing off site staff

Communication:

  • Assertive communication
  • Communication skills
  • Understanding & managing conflict at work

Marketing:

  • Customer needs
  • Identifying marketing opportunities
  • Skills for influencing and negotiating
  • Networking – how and why

Self-Improvement & Client Support:

  • Managing work stress
  • Prioritising work
  • Being an advocate
  • Being a mentor

Customised Professional Development workshops include:
 

Effective Employer Engagement

An informative and interactive session that focuses on the use of a consultative approach to develop stronger employer relationships. The session includes use of a structured sales approach to ensure you know your product, understand employer’s needs and behaviours and are prepared to handle common objections. It also provides an insight into effective account management strategies and how to develop opportunities through use of multiple engagement methods as part of a larger engagement strategy.

Communication for Higher Performance

A workshop designed to assist Supervisors, Team Leaders and Program Managers to improve team performance through a discovery of communication styles. Providing opportunity to self-reflect and learn more about personality types and strategies to create harmony, team work and improve individual and team performance.

Dealing with Difficult Clients

This workshop is specifically designed to provide some practical solutions to dealing with aggressive or difficult clients. Written by a human services practitioner, it is solution driven and deals with real life situations, not just theories. Safe Six is delivered in an informal, forum-styled setting, and draws and responds to the experience levels of the participants, creating a relevant, refreshing day of personal development. The better equipped staff are at handling their more extreme cases, the more supported, purposeful and confident they will feel.

Good Governance

Our governance training is designed to strengthen community organisations by building the management and governance skills of board members and key staff. Governance training topics include; board member roles and responsibilities; the legal obligations of directors; good governance practices; effective operation and documentation of board meetings; and evaluating risks and conflicts of interest. This workshop provides an opportunity to review your organisational constitution, policy and procedures and to develop better governance practice to assist your organisation's success and sustainability.

Post Placement Support for Greater Outcomes

This one day engaging workshop is for consultants working in government contracted employment services and provides comprehensive information and techniques to increase job seeker employment and education outcome rates. It looks at risk assessment, engagement techniques and jobs in jeopardy and rapid response strategies to job fall out situations.

Human Resources and Industrial Relations Legal Requirements

Are you up to date on employment related issues? Are you correctly employing your staff? This one day workshop is both informative and practical, providing checklists and templates for all aspects of human resource management. Topics covered include; employee relations system in Australia; job design & position descriptions; developing key selection criteria and setting KPI's; recruitment; General Occupational Health and Safety obligations to employees; counselling; disciplinary procedures and dismissal; privacy; leave; and performance management. This workshop can be tailored to the not-for-profit sector or to your organisation as required.

Reverse Marketing for Opportunities

A one day workshop for consultants working in employment services who would like to improve their job seeker marketing success. It covers working with and preparing your job seeker, how and where to identify opportunities, tailoring your approach and strategies to overcome objections and problems you might encounter.

Alcohol and Other Drugs in the Workplace

This course can be used as part of a work readiness program or an Induction. It provides the participant with: an outline of general policy and procedures relating to the use and misuse of alcohol and/or drugs (AOD) within workplaces; the effects of alcohol and other drugs on the body; and clearly highlights the impact AOD can have on workplace safety. It will help participants identify performance problems and develop basic strategies to deal with the issue when they are confronted with individuals whose performance is affected by AOD.

For more information on professional development courses available please contact us on 08 9353 3089 or by email.